I Love Brilliant Customer Service

19/03/2016.. Brentford v Blackburn

On the 23rd April  the catch on the laptop section of my Think Tank  Airport Accelerator V2.0 gave up the ghost…. a little plastic lug sheared off. Meaning that the section couldn’t be locked. A quick tweet to colleagues to see if they a knew of a solution, within a few hours both the UK importer & the manufacturer got in touch, the manfacturer messaged to say send us your address we will ship a replacement. Today (May the Fourth be with you)  a parcel from the US arrived complete with not one, but two replacement buckles.

The result 10 minutes later with the aid of a swiss army knife the broken part was replaced, in fact I think it took me longer to open the jiffy bag it was shipped in than to did to swap out the damaged component.

19/03/2016.. Brentford v Blackburn

19/03/2016.. Brentford v Blackburn

Advertisements

One thought on “I Love Brilliant Customer Service

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s